Universa

Universa is an integrated suite of core financial, digital processing and management solutions.

It is built upon the tried and tested capabilities of seasoned and mature banking platforms, and combined with the best practices in the Industry as well as the newest advances in technology, it has evolved into a leading-edge browser-based all-encompassing system.

Key Features

Universa has a core set of features and is also flexible in customizing features to fit your particular needs.

  • Flexible and Scalable
  • Third Party Support
  • Enterprise Reporting
  • AI Innovation
  • KYC Compliance
  • Industry Standard Security
Universa Diagram

Interfaces

Universa supports third party interfaces such as Automated Teller Machines (ATM) and Point of Sale (POS) interfaces. Credit bureaus, insurance companies and other institutions are supported as well.

Expand the reach of the traditional bank or credit union by extending into alternative delivery channels. New technologies can increase efficiency, reduce operational costs and improve services for the customer.

Learn more
Third party interfaces

Security & Backup

Off-Site Data Storage Service provides an automated solution to copy data and programs to our secure backup data centre in Ontario. This automated (once per night) task effectively eliminates the need for the institution to make manual nightly back-ups off-site.

Data is transmitted using a secure connection (SSL - Secure Socket Layer) to our centre and restricted to a dedicated IP address. Built upon private key encryption technology, SSL provides data encryption, server authentication; message integrity and client authentication for any TCP/IP connection ensuring all data is sent securely. All data is also encrypted on the backup server(s).

Purchase Models

  • Lease License: Operate your system internally with your own IT expertise
  • SaaS: Run Universa on our shared platform (our Tier-1 data centre). Access your data and banking system via secure web browsers.
  • Hybrid: Customize your setup to suit your needs.

Retail Banking

Our core banking software continues to support both point & click as well as keystroke commands. It is easy to learn and easy to operate which will increase teller efficiency and productivity. The graphical user interface is delivered through a standard web browser and its intuitive system boasts enhanced search capabilities and support.

Features
  • KYC (Know your Customer) compliance
  • Store member ID, images and signatures
  • Rapid real-time, comprehensive analysis
  • Webcam, signature pad and ID scanner integration
  • Single profile for multiple accounts
Customer Relationship Management
  • Increase customer retention and share of wallet
  • Communicate with members through targeted marketing messages
  • Deliver relevant information to the people who need it
  • Track campaigns
Architecture
  • Written in Java capable of running on multiple OS
  • Run on one or multiple servers to optimize performance
  • Third party connectivity options
  • Standard published web services interface available

Mobile Banking - App

We can provide a fully branded Mobile App experience for your members, for both iOS and Android devices. This makes the customer experience consistent, and allows for enhanced in-app functionality such as remote cheque deposits.

With the Smart Solution mobile suite of products you can rest assured that your members' security and privacy are never compromised as all information is securely maintained on your own banking platform.

Download a Mobile App Fact Sheet
Mobile App

Alerts

Members are able to set up specific alerts on the banking system about which they wish to be notified, in real time.

  • Low balance warning
  • Daily balance update
  • Deposit and withdrawal confirmation
  • ATM transaction confirmation
  • Payroll deposit confirmation

SMS Banking

Access the most popular account transactions simply by sending and receiving text messages. SMS banking currently supports the following functionalities:

  • Check account balances
  • View transaction history
  • Transfer funds between accounts
  • Bill payments

Internet Banking

Internet Banking (iBank) allows customers of a financial institution to conduct financial transactions on a secure website. iBank provides the financial institution's customers with the ability to initiate various electronic transactions and non-transactional tasks.

Individuals are able to manage accounts, transfer money, pay and manage bills. The ability to print account statements as well as an online review of an account's history for up to 18 months are standard services. Customers can also view foreign exchange rates, access Interac etransfer and examine viewable cheque images.

iBank allows you to leverage your alternate delivery channels while at the same time giving your customers efficient, reliable and fast access to their accounts, 24 hours a day, 365 days a year.

Loan Origination

Universa's Loan Origination system (LOS) will assist financial institutions in the rapid, accurate analysis, processing and settlement of a selection of credit related applications and products.

Support for third party LOS interfaces are implemented as well as comprehensive functionality for mortgage, consumer and commercial loans.

Download an LOS Spec sheet
Features
  • Ability to manage a wide selection of loan applications, lines of credit, etc. in parallel
  • Significantly reduces application processing time
  • Rapid real-time, comprehensive analysis
  • Ability to review and renew loans
  • Advanced administrator and system security
  • Advanced compliance with regulatory requirements
Workflow
  • Easy tracking of workflow history
  • Advanced performance monitoring and audit trails
  • Significant flexibility in defining, customizing and adjusting work queues
  • Minimized manual entry of credit information
  • Initiate and/or pursue a more aggressive loans portfolio
  • Enables the institution to dynamically define, modify, and/or test risk related rules and ratios
Support
  • Seamless integration with Universa and other third parties
  • Integrated document management of all completed forms
  • Complete integration with required PDF forms
  • Convenient digital signature pad integration
  • Flexibility in funding through multiple methods

Alexa

Leverage Amazon's knowledge and pioneering work in the field of voice recognition by enabling customers to create a more personalized experience.

Universa clients can install the new module and enable their members or customers to link their accounts and perform a variety of voice-driven banking transactions. Members can use conversational language to do their banking, rather than use online banking on their computer or phone.

Alexa Banking diagram

Telephone Banking / IVR

The Universa Interactive Voice Response (IVR) systmem is an efficient and reliable telephone access solution that provides your members with access to their accounts via a touch-tone phone.

Written using the latest technology, the IVR system uses an advanced text-to-speech engine that allows the system to speak a wide range of variable texts. The system is also capable of outbound calling for marketing and notification messages.

Features
  • Available 24/7, 365 days a year
  • Check up-to-the-minute account balances
  • Review transaction history
  • Transfer funds
  • Make Payments
  • Pay registered bills
  • Credit Card balance
  • Postdate any bill payment or transfer up to one year in advance
  • Disable Debit or ATM cards
  • Apply for an LOC or loan
  • Receive card details
  • Change or update personal information
  • Order cheques
  • Setup or cancel stop payments
  • Receive account and loan details
  • Verify current exchange rate information
  • Investments (RRSPs)
  • Check interest rates on deposit, loans or mortgage accounts
  • Voice Over Internet Protocol (VOIP) support

Request a demo

If you would like to see a demo, or have any other questions please send us a message.

Smart Solution laptop